Buying with us is very easy! You can book the experience of your choice directly on our website, sending us a Whatsapp or by calling our contact center at: +52 (998) 881 71 21

It’s important you bring a photo ID and a picture or print out of your confirmation. In case you’ve purchased at a discount for Mexican nationals, You’ll have to show your current INE card.

Sure! However it’s important to know that we require a companion to be with you at all times, that you bring a folding wheelchair, and that you notify us at excursiones@cancunpassion.com or by phone: +52 (998) 881 71 21 at the time of booking the tour. We don’t have wheelchairs or specially adapted vehicles.

For most of our tours we suggest you wear comfortable walking shoes and clothes. Sunglasses and a hat to protect you from the sun. Sunscreen and mosquito repellent. An extra change of clothes. Extra money for souvenirs and other personal expenses.

It is possible to reschedule the tour, in that case please contact us immediately at +52 (998) 881 71 21. No refunds apply.

Refunds only apply if cancelled 48 hours in advance. If for any reason you don’t show up on the day of the tour, we can’t give you a refund.

Yes, at least 24 hours prior to the date of the tour by calling +52 (998) 881 71 21

Yes, we have transfer services and other customized tours. If you want to learn more about these options, please email us to excursiones@cancunpassion.com or call +52 (998) 881 71 21

Yes! We understand that the weather can be very changeable, so you can reschedule the tour. If so is the case, contact us right away at +52 (998) 881 71 21.

Debit cards, credit cards, cash and bank transfers.

Yes! We have tours in Portuguese, French, Russian and others. If you want to find out about the availability of these tours, email us to excursiones@cancunpassion.com or call +52 (998) 881 71 21.

Got any other questions? Use the contact form below